Returns policy

Exchange and Returns:

Return policy

• You can return your garments within 14 days
• Once you have exceeded the return period of 14 days, we will only be accepting an exchange
• Exchanges are accepted 30 days from placing the order
• The garment you wish to return needs to be unworn and contain all the original packaging
• The garment cannot be washed or dry-cleaned
• Both exchanges and returns must be sent via post (tracked delivery is recommended)

Instructions

• Complete our online return form at  www.lipoelastic.co.uk/returns.
• You will receive a pre-filled return label by e-mail - print it and include it with your parcel. If you cannot print it, write your reference number on a sheet of paper and include it instead.

Our standard returns policy for any product bought from our  website applies within 14 days from the delivery day of your item(s). This applies to both online and in-store purchases unless otherwise stated. (Exclusions apply)

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we will offer an exchange or a full refund. (Subject to if the garments are returned within the designated 14-day period)
 

Please note that we are NOT refunding the transportation costs, but only the price of the garment. You will need to cover the full cost of return postage.

We advise you to try the garment on to ensure correct sizing. Please make sure that you are not wearing any makeup, perfume or body lotion when trying on the garment. Repeatedly worn garments will not be accepted  for either a return or an exchange. 

How to exchange garments?

If you wish to exchange the garment, please complete the Return/Exchange online form with the details of the new garment you would like to exchange it for.

Please, also fill in details of your order number and order date  as highlighted on the return form. 

Please note: We only accept exchanges for the same garment in a different size or colour. If you wish to return a garment for a different item, you will need to request a refund and place a new order."

The exchanged item(s) will be posted using the 3-5 working days delivery service, free of charge once your return is processed.

How to return garments?

Due to the medical nature of our products, for health and safety reasons, any garments worn post-surgery cannot be returned. Please do not  return used garments as we are not  obligated to accept these items, and they will be  returned  to you.

Returned products must be:

In their original  packaging - not damaged, altered, worn, washed, or dry cleaned,
They must be folded and in their original plastic bag with the barcode and description of the product. 
Please make sure that you are not wearing any makeup, perfume or body lotion when trying the garment on.

Process of a return: 

❤︎ Complete our online return form at www.lipoelastic.co.uk/returns. You will receive a pre-filled return label by e-mail, print it and include it with your parcel. If you cannot print it, write your reference number on a sheet of paper and include it instead.

❤︎ Attach the returns label onto the parcel and post the product(s) to us - you will  be required to cover the cost of  returning the garment.

After receiving your item, we will:

• Check the returned product(s) to ensure that they meet the required conditions as detailed above.
• If so, we will issue a refund  within a  maximum of 14 days from receiving the return.

Please return the products to: 

LIPOELASTIC LTD.
Unit 12&13  
8 Hornsey Street   
N7 8EG
London  

When do you get your money back?

Once the products have been received, they will be examined and if they meet all the conditions, we will then issue a refund within 14 days from the date of postage.

Please note that we are not  obligated in any way to issue a refund before the goods have been returned or evidence of goods being returned has been provided. We will refund your money to the same form of payment used during the purchase.